Frequently Asked Questions
Welcome to our FAQ section! Here you will find answers to the most common questions about our online shop and our products. If you still can’t find what you are looking for, you can contact us at any time via the contact form – we are happy to help!
Why should I use the CAPRICE online shop?
Why should I use the CAPRICE online shop?
My account
What are the benefits of registering?
What are the benefits of registering?
How can I register?
How can I register?
I have forgotten my password – what now?
I have forgotten my password – what now?
Purchase process
Can I place an order by email, fax or phone?
Can I place an order by email, fax or phone?
How do I place an order as a new customer?
How do I place an order as a new customer?
Is there a quick shopping function?
Is there a quick shopping function?
I am looking for a specific item. How can I find it the fastest?
I am looking for a specific item. How can I find it the fastest?
Can I cancel my order?
Can I cancel my order?
Can I cancel the purchase early?
Can I cancel the purchase early?
Where can I find the language selection?
Where can I find the language selection?
Is there a CAPRICE newsletter? How can I subscribe / unsubscribe?
Is there a CAPRICE newsletter? How can I subscribe / unsubscribe?
Is there a minimum order value per customer?
Is there a minimum order value per customer?
What happens after I complete my order?
What happens after I complete my order?
Sizes, widths and care instructions
Where can I find the size recommendation?
Where can I find the size recommendation?
What does G width mean?
What does G width mean?
What does H width mean?
What does H width mean?
What does K width mean?
What does K width mean?
What should I pay attention to when trying on at home?
What should I pay attention to when trying on at home?
How do I properly care for my shoes?
How do I properly care for my shoes?
Delivery and shipping
Which shipping methods does the CAPRICE online shop offer?
Which shipping methods does the CAPRICE online shop offer?
Has my order been received?
Has my order been received?
What are the shipping costs in the CAPRICE online shop?
What are the shipping costs in the CAPRICE online shop?
When can I expect delivery of my order?
When can I expect delivery of my order?
Can I return an already received item?
Can I return an already received item?
I have returned an item. How do I receive my refund?
I have returned an item. How do I receive my refund?
Where is my order currently located?
Where is my order currently located?
I have received a damaged item – what can I do?
I have received a damaged item – what can I do?
Is it possible to withdraw from the purchase contract? And how long is my right of withdrawal?
Is it possible to withdraw from the purchase contract? And how long is my right of withdrawal?
Do I incur any costs in the case of a return?
Do I incur any costs in the case of a return?
I was not able to receive my parcel on the first delivery attempt. What options do I have?
I was not able to receive my parcel on the first delivery attempt. What options do I have?
How long does it usually take for my refund to be processed?
How long does it usually take for my refund to be processed?
Can I specify an alternative delivery address?
Can I specify an alternative delivery address?
Will I be informed as soon as the returned item has arrived with you?
Will I be informed as soon as the returned item has arrived with you?
Can I have my order delivered to a DHL Packstation?
Can I have my order delivered to a DHL Packstation?
Returns
I have received a damaged item – can I also exchange it?
I have received a damaged item – can I also exchange it?
How do I return a damaged item?
How do I return a damaged item?
Contact
I have a question – who can I contact?
I have a question – who can I contact?
Newsletter
Is there a CAPRICE newsletter?
Is there a CAPRICE newsletter?
How can I subscribe to the newsletter?
How can I subscribe to the newsletter?
How can I unsubscribe from the newsletter?
How can I unsubscribe from the newsletter?
Payment methods
Which payment methods are available in the online shop?
Which payment methods are available in the online shop?
How can I redeem a voucher or discount code?
How can I redeem a voucher or discount code?
Voucher codes
How often can I use a voucher?
How often can I use a voucher?
Can I have a voucher paid out in cash?
Can I have a voucher paid out in cash?
Can I combine a voucher with other vouchers or promotions?
Can I combine a voucher with other vouchers or promotions?
How can I redeem a voucher/discount code?
How can I redeem a voucher/discount code?
How long is my voucher valid?
How long is my voucher valid?
Can I pass on a voucher?
Can I pass on a voucher?
System requirements
Which browsers does the CAPRICE online shop support?
Which browsers does the CAPRICE online shop support?
Are there additional system requirements?
Are there additional system requirements?
Can I prevent cookies from being set?
Can I prevent cookies from being set?
What are cookies?
What are cookies?
Are my data encrypted in the CAPRICE online shop?
Are my data encrypted in the CAPRICE online shop?